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[personal profile] jfs
Less than 24 hours after ringing the NPower Executive Complaints team, Katherine rang me. The issue is resolved, and they offered me compensation without me having to hint about it at all :-). They're also investigating the metering company that they outsource to to find out why they reported the number wrong so that it _shoudn't_ happen again.

It's a shame that the error happened in the first place (again), but I do like that team. That's two different members of it that have been incredibly efficient.

Date: 2010-05-21 05:27 pm (UTC)
From: [identity profile] liz-lowlife.livejournal.com
Good to hear it is all sorted Hun!

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