Sep. 30th, 2008

jfs: (penalty)
Further to this cheery little post I received a chirpy answerphone message from some woman from nPower's Complaints department saying "We've checked our records and nothing is wrong, so we've closed your complaint".

Which is lovely, and I'm glad that she's so happy, but when my complaint is that their records are at fault, using them as the method of determining whether or not my complaint is valid or not, and therefore whether it needs to be actioned or not is a little stupid, no?

It will surprise no-one that I have been on hold for 20 minutes without talking to a human being yet. But it's okay, because "my call is important to us".

Do they not realise that the longer I'm on hold, the more shit they're going to get? Surely someone in the call centre business has worked out that simple equation?

I would consider going to the watchdogs about this, but frankly, they're EnergyWatch whose website is at http://www.energywatch.org.uk/

Anyone following that link will see why I'm not holding out great hopes for them to be my best advocate.
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